Site Terms and Conditions

Please read these terms and conditions before using The Big Snow Festival web site (the "Site"). User agreement between the user ('User', 'you') and Thomas Cook Tour Operations Limited ('Thomas Cook', 'we', 'us'). The Big Snow Festival is a trading name of Thomas Cook Tour Operations Ltd. Our registered office address is: The Thomas Cook Business Park, Coningsby Road, Peterborough, PE3 8SB and our company registration number is: 3772199 England. Please read these terms and conditions of use ('Terms and Conditions') before using this Site. You consent to these Terms and Conditions without qualification when you use this Site. If you disagree with any part of these Terms and Conditions, you may not use this Site in any way.

The information on this Site is directed solely at those who access this Site from the United Kingdom mainland. We are an English registered Company. Our business and the services we offer are governed by the applicable laws of England and Wales. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

Site User Obligations

You agree to be bound by the following obligations, including without limitation:

1. You accept financial responsibility for all transactions made under your name or account.
2. You must be 18 years of age or over and have legal capacity.
3. You warrant that all information you provide about yourself or anyone else shall be true and accurate.
4. The Site must not be used for speculative, false or fraudulent bookings.
5. The transmission of threatening, defamatory, pornographic, political, or racist material or any material that is otherwise unlawful is expressly prohibited.
6. The Site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed or reproduced in any way by you, except that one copy of the information contained within the Site may be made for personal, non-commercial use.

All bookings made via this Site are subject to the booking terms and conditions as displayed within the Terms and Conditions pages, and to any additional information given on the pages of this Site where products and/or services are advertised. We recommend you print a copy of our applicable booking conditions and any relevant additional information prior to making a booking or purchase with us.

Our booking conditions contain limitations and exclusions of liability to any person(s) who books any arrangements via this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

Access to this Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of England and Wales. We reserve the right to deny access to the Site at any time without notice.

No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Site and/or use of or access to any other information or material via web links from this Site or any inability to access or use this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via third party sites or supplied by an identified third party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

We may change any aspect of this Site or its content, including the availability of any suppliers, features, information, database or content.

Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Site and/or any services offered by us or on our behalf.

The information and/or prices shown on this Site are updated from time to time and therefore may have changed by the time you come to make a booking or purchase. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur.

The prices and discounts shown on this Site are applicable to bookings and purchases made via this Site and may vary from Thomas Cooks retail shop, tv and telephone direct businesses.

The copyright in the material contained on this site belongs to its Licensors or to us. The material may only be used for your own personal use for non-commercial purposes.

This Site is provided on an 'as is' and 'as available' basis. We do not accept any liability in respect of your ability to access or use this Site at any time or for any interruption to that access or use, or for any failure to complete any transaction. We do not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

We reserve the copyright and all proprietary rights in the Site and all content. The material contained within the Site is the property of Thomas Cook Tour Operations Limited or its affiliates unless identified as belonging to third parties. The name “The Big Snow Festival” and any other marks, logos and graphics of Thomas Cook displayed on the Site are trade marks of Thomas Cook Tour Operations Limited or its affiliates. Other company and product or service names displayed on this Site may be the registered trade marks of their respective owners. You are not granted any right or license to use any trade marks, trading names or logos that appear on this Site.

Booking Conditions & Site Content/Information

All bookings made on this Site are subject to the relevant supplier’s/tour operator’s booking conditions in addition to these Site conditions. We recommend that you print a copy of the applicable booking conditions when making a booking. Booking conditions contain limitations and exclusions of liability, and cancellation and amendment charges are payable if a booking is cancelled or amended after it has been confirmed.

No warranties, promises or representations of any kind, express or implied, are given as to the accuracy of any of the information on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) that may arise as a result, directly or indirectly, from the use of any of the information or material contained on this Site and/or the use of or access to any other information or material via web links from this Site, or any inability to access this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via other sites or supplied by an identified third party, where consistent with the applicable booking conditions. If any of these exclusions, in whole or in part, are found to be unlawful, void or unenforceable for any other reasons, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

ABTA

Thomas Cook Tour Operations Limited is a member of ABTA with membership number V6896. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street London SE1 9EQ Tel: 0203 117 0500 or look at their website: www.abta.com.

ATOL

We also hold an ATOL with number 1179. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk

Privacy Policy

What information does this site and The Big Snow Festival monitor?

When you browse the site, we do not collect personal information about you. The only way we will get any kind of personal information is if you give it to us.

The company requires that consumers supply personal information, including e-mail addresses, during the purchase process. The company may also collect additional personal information from subscribers in an optional e-mail subscription form. On occasion we may also invite customers and site users to provide additional personal information via a market research questionnaire or e-mail, the results of which are monitored in aggregate form and this enables us to provide a better service to our customers.

The Web Site uses "cookies" which are small pieces of computer code which are stored on your computer's hard drive. These cookies are used to measure site usage and related information. Cookies do not contain any personal information about you.

What does the company do with the information it gathers?

We may use the information we gather to measure the entry and exit points of visitors to the site and respective numbers of visitors to various pages and sections of the site and details of searches performed. We may also use this information to measure the usage of advertising banners and other click through from the Web Site. We may disclose information of this nature to selected third parties but only in an aggregated statistical format. Any personal information that may identify an individual visitor will not be passed on to any third party, except where necessary to process your transaction or enquiry. Please note that your personal information may be transferred outside of the UK and the European Economic Area in order to process and arrange for the products and services you have booked with us. When you submit your request to us you agree that we will use the personal information you have provided in this manner, and that we can provide it to our affiliates, agents and third parties, but only where necessary to enable your request to be processed.

Users who have subscribed to our e-mail service, or visitors purchasing products on the site who have not opted out, will receive promotional mailings and e-mails from The Big Snow Festival and other companies within the Thomas Cook group. Personal information collected in accordance with the Data Protection act may be passed to our affiliates, agents and other third parties who may compile and distribute mailings and e-mails on our behalf in accordance with the purchaser's marketing preferences.

We will provide a summary of any personal information held upon request. This information will only be sent to the e-mail address on file for the subscriber name associated with it. To obtain an information summary please e-mail us at info@thebigsnowfestival.com. Thomas Cook Tour Operations Ltd, its contractors, agents, owners, and employees are not responsible for the content or the privacy policies of other web sites to which this Site may link.